All Systems Operational

About This Site

System Status for Fog Creek Software's On Demand products, covering Manuscript and Kiln.

For older system status history, see our old Status Blog at http://statusblog.fogcreek.com/

Manuscript Website   ? Operational
Manuscript API   ? Operational
Kiln Website   ? Operational
Kiln Repositories - HTTPS   ? Operational
Kiln Repositories - SSH   ? Operational
Fog Creek Home Page   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Manuscript Upgrade: 2018-02-26 Feb 26, 10:00-14:00 EST
On Monday, Feb 26th we'll be upgrading Manuscript. We will be deploying files and upgrading accounts gradually throughout the scheduled maintenance window and do not expect any downtime.

Here's a link to the release notes on our help site. And of course, as always, don't hesitate to get in touch with questions or feedback.
Posted on Feb 23, 21:28 EST
System Metrics Month Week Day
Manuscript Website Response Time
Fetching
Manuscript API Response Time
Fetching
Kiln Website Response Time
Fetching
Past Incidents
Feb 25, 2018

No incidents reported today.

Feb 24, 2018

No incidents reported.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018
Completed - The scheduled maintenance has been completed.
Feb 21, 18:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 11:45 EST
Scheduled - On Wednesday, February 21st we'll be upgrading Manuscript. We will be deploying files and upgrading accounts gradually throughout the scheduled maintenance window. We do not expect any downtime during this window.

Here's a link to the release notes on our help site. And of course, as always, don't hesitate to get in touch with questions or feedback.
Feb 21, 11:35 EST
Feb 20, 2018
Resolved - We experienced some intermittent Kiln repository connection issues over SSH starting yesterday at approximately 7:25pm Eastern Time. Access to Kiln repositories over SSH is now restored, and we apologize for the inconvenience.
Feb 20, 12:09 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 10:33 EST
Investigating - Some customers are presently experiencing intermittent failures accessing Kiln repositories over SSH.

We are currently investigating these issues and will post an additional update as soon as they are resolved.

If you have any questions, feedback, or concerns, please contact us.
Feb 20, 09:57 EST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 12:00 EST
Scheduled - On Thursday, February 15th we'll be upgrading Manuscript. We will be deploying files and upgrading accounts gradually throughout the scheduled maintenance window. We do not expect any downtime during this window.

Here's a link to the release notes on our help site. And of course, as always, don't hesitate to get in touch with questions or feedback.
Feb 15, 11:16 EST
Feb 14, 2018
Resolved - We're continuing to research the root cause for the outage, but ElasticSearch is operating correctly and all Manuscript sites are fully operational. Once again we apologize for any inconvenience.
Feb 14, 14:38 EST
Monitoring - We're seeing signs that the error rate has fallen off and that search results are once again being returned. We will continue to monitor the situation and research the root cause. We apologize for the disruption.
Feb 14, 14:24 EST
Investigating - We're seeing elevated error rates for ElasticSearch requests, causing search results and filters on Manuscript.com accounts to fail to load. We're currently investigating the issue and will post further details as events warrant.
Feb 14, 14:12 EST
Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.