As part of the recent acquisition of FogBugz (formerly Manuscript) and Kiln by DevFactory, we are migrating the Kiln IT infrastructure to our enterprise environment. It includes the website, applications, database, internal tools, etc.
We plan to start our work this Saturday, October 20th, at midnight UTC (8pm EDT Friday, October 19th). The work will finish in about 10 hours and we expect significant amounts of downtime for all of Kiln On Demand during this period.
We are committed to making this process as seamless as possible, so please do take the required measures to mitigate the possible impact on your end-users.
IMPORTANT: For users behind a firewall, we will be changing the IP Addresses of our servers. You will need to add this sub-net to your firewall exception: 126.96.36.199/27
For the time being, do not delete the old sub-range as this new range will be used along with the old IP addresses.
You may also refer to the below help article: https://support.fogbugz.com/hc/en-us/articles/360009374773-List-of-On-Demand-Public-IP-Addresses-For-Firewalls
If you have further questions, don’t hesitate to reach us at firstname.lastname@example.org
or file a ticket at https://support.fogbugz.com
. We will be happy to assist you.
401 Congress Avenue Suite 2650, Austin, TX 78701
Oct 15, 10:11 EDT