All Systems Operational

About This Site

System Status for FogBugz and Kiln.

FogBugz Website   ? Operational
90 days ago
99.88 % uptime
Today
FogBugz API   ? Operational
90 days ago
99.88 % uptime
Today
Kiln Website   ? Operational
90 days ago
99.92 % uptime
Today
Kiln Repositories - HTTPS   ? Operational
90 days ago
99.92 % uptime
Today
Kiln Repositories - SSH   ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Kiln On Demand: Upcoming Maintenance This Weekend Oct 19, 20:00 - Oct 20, 06:00 EDT
As part of the recent acquisition of FogBugz (formerly Manuscript) and Kiln by DevFactory, we are migrating the Kiln IT infrastructure to our enterprise environment. It includes the website, applications, database, internal tools, etc.

We plan to start our work this Saturday, October 20th, at midnight UTC (8pm EDT Friday, October 19th). The work will finish in about 10 hours and we expect significant amounts of downtime for all of Kiln On Demand during this period.

We are committed to making this process as seamless as possible, so please do take the required measures to mitigate the possible impact on your end-users.

IMPORTANT: For users behind a firewall, we will be changing the IP Addresses of our servers. You will need to add this sub-net to your firewall exception: 169.62.28.96/27

For the time being, do not delete the old sub-range as this new range will be used along with the old IP addresses.

You may also refer to the below help article: https://support.fogbugz.com/hc/en-us/articles/360009374773-List-of-On-Demand-Public-IP-Addresses-For-Firewalls

If you have further questions, don’t hesitate to reach us at support@fogbugz.com or file a ticket at https://support.fogbugz.com. We will be happy to assist you.

FogBugz Support

401 Congress Avenue Suite 2650, Austin, TX 78701
Posted on Oct 15, 10:11 EDT
FogBugz Website Response Time
Fetching
FogBugz API Response Time
Fetching
Kiln Website Response Time
Fetching
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - The FogBugz ElasticSearch cluster is green. The shards will continue rebalancing for the next couple hours.
Oct 16, 18:40 EDT
Monitoring - All ElasticSearch nodes are back in the cluster. The cluster is rebalancing, and we have scheduled an emergency maintenance window in about an hour to make this particular failure mode less likely to occur.
Oct 16, 15:46 EDT
Identified - System Slowness:
FogBugz is currently experiencing degraded performance resulting in system slowness for some customers.

Invalid Search Response Errors:
Inability to perform any search and filters are not working

We are currently investigating these issues and will post an additional update as soon as they are resolved.

If you have any questions, feedback, or concerns, please contact us.
Oct 16, 15:08 EDT
Oct 15, 2018
Completed - The scheduled maintenance has been completed.
Oct 15, 17:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 EDT
Scheduled - There will be a brief outage this afternoon at 5:00pm EDT to update the FogBugz outbound IP addresses to the previously announced subnet of 169.62.28.96/27.
Oct 15, 14:35 EDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 EDT
Scheduled - As part of the recent acquisition of FogBugz (formerly Manuscript) by DevFactory, we are migrating the IT infrastructure to our enterprise environment. It includes the website, applications, database, internal tools, etc.

We plan to start our work this Saturday, October 13th, at 1 AM UTC. The work will finish in about 8 hours and we expect about 4 hours of downtime during this period.

We are committed to making this process as seamless as possible, so please do take the required measures to mitigate the possible impact on your end-users.

IMPORTANT: For users behind a Firewall, there will be a few changes on the IP Addresses on our servers. You will need to add this sub-net to your Firewall exception: 169.62.28.96/27

For the time being, do not delete the old sub-range as this will be used along with the old IP addresses.

You may also refer to the below help article: https://support.fogbugz.com/hc/en-us/articles/360009374773-List-of-On-Demand-Public-IP-Addresses-For-Firewalls

If you have further questions, don’t hesitate to reach us at support@fogbugz.com or file a ticket at https://support.fogbugz.com. We will be happy to address them.

FogBugz Support

401 Congress Avenue Suite 2650, Austin, TX 78701
Oct 11, 23:47 EDT
Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:01 EDT
Scheduled - We are going going to perform emergency maintenance to several servers tonight. The maintenance window will begin promptly at 0200 EDT and be open for one hour. We expect the update, reboot, and database loads to take approximately 30 minutes. FogBugz and Kiln On Demand customers utilizing these servers should expect a service interruption starting at 0200 EDT and lasting until approximately 0230 EDT, with degraded performance for the next half hour while they finish spinning up.

We apologize for the short notice for this change window and for any inconvenience, and as always don't hesitate to get in touch with questions or feedback.
Oct 8, 15:43 EDT
Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.