Starting at 0036 Eastern (0536 UTC) on 16 February we received pages about system outages in our On Demand services. We were able to discover an issue in our service databases which failed in a way that prevented backup mirrors from taking over. We were able to recover the primary database instance and restore service to our On Demand services by 0150 AM (0650 UTC).
As always, please contact us with any questions you have.
At 11:07AM Eastern (16:07 GMT), we rolled back FogBugz On Demand to version 8.17.470. This was done in order to resolve an issue with new case creation, which was introduced with the latest release. Sorry for the interruption and thanks for your patience while we investigated this issue.
At 5:43PM Eastern (10:43PM GMT) last evening, we began receiving reports of issues with new case creation in our On Demand service. We are investigating the cause and working on a fix; we will update once we know more. Sorry for the interruption and thanks for your patience.
Tonight we will have a 1-hour maintenance window for Kiln On Demand starting at 9:00 PM Eastern Standard Time (02:00 UTC February 9 2017). During this maintenance window, the Kiln On Demand service will be unavailable for periods of time.