This morning at 0922 EDT we received notification that a fiber cut had occurred at our primary datacenter. By 0945 EDT the circuit had been restored, and by 1558 EDT full redundancy on the link was restored.
Between 0922 EDT and 0945 EDT you may have had trouble accessing your FogBugz and Kiln instances while the fiber link was down.
We will be working with our datacenter provider to identify what exactly caused the cut and how we can prevent similar instances in the future.
As always, if you have any questions or concerns, please don't hesitate to contact us.