Updated (December 2nd at 2335 EDT): The scheduled maintenance has been successfully completed. Some accounts were down for about 35 minutes, which was about 5 minutes longer than we expected. Thank you all for your patience while we operated on our servers to test an important performance improvement to our database servers!
Original Message: On December 3, 0300 UTC (December 2, 2200 EST), we will be performing maintenance on the FogBugz and Kiln On Demand infrastructure. The maintenance window will be open for 2 hours though we expect to finish in less than 1 hour.
Maintenance will begin promptly at 0300 UTC. During this maintenance some customers will not be able to access their accounts for approximately 30 minutes. This maintenance is necessary to test a performance improvement for our database servers.
Please contact us if you need to know if you will be impacted or if you have any other questions. Our trusty and friendly support team will kindly let you know.