Over the next few weeks, we'll be moving all Kiln On Demand accounts to a brand-new high-performance infrastructure (just like our Student and Startup accounts). This upgrade will require about an hour of downtime during which Kiln On Demand will be unavailable.
To reduce the impact of this downtime, these upgrades are scheduled for Sunday, May 6th, 13th, and 20th, 2012. Each account will be upgraded between 9am and 6pm EDT (1300-2200 UTC) on one of those days.
If these maintenance periods would be distrupive to you, please contact us at firstname.lastname@example.org -- we're happy to reschedule your upgrade for a more convenient time.
Thanks in advance for your patience as we make Kiln better!