Screen shots submitted with the FogBugz screen shot tool, BugShooting, and other solutions to FogBugz On Demand were failing with the message "Network path not found" from this morning until 12:20pm EDT.
This is because the screen shot tool uses the XML API to upload the attachment and API requests run through one server in our system. We took the server down as part of routine maintenance and the downtime occurred until we were able to bring it back up.
This downtime has uncovered two hard-coded settings within our code that need to be enhanced to fail gracefully. Our first change, checked in today, and live at the very next push, is to make the address of the API server a registry setting, so that we can redirect requests during planned maintenance, and reactively redirect to another, working server in the case of unplanned downtime.
We will be doing more work to uncover these single points of failure.
Sorry again for the screen shot tool downtime.
