We have recovered from the previous outage, which left services in an intermittent state for nearly half an hour. If this impacted your day-to-day operations, please contact us so we can make it right.
The problem itself was caused by a malfunctioning load balancer, which has been taken out of service and replaced by its warm spare. Due to a string of recent outages, we will begin replacing this layer this Sunday at 05:00 GMT. As we have already been testing new load balancers for select sites, we do not anticipate any customer impact: the switchover will take less than a second. After the transition, we will be watching things closely to help ensure that there is not further downtime.
