Fog Creek Network Status

All Services Up; Earlier FogBugz On Demand Blip

All services are currently up, however we are aware that a few customers received errors when visiting their FogBugz On Demand accounts earlier this evening.  This problem has been traced to a deployment script that helps us manage new software releases for FogBugz On Demand.  Generally speaking, we will be both increasing the verbosity in our deployment tools and making our post-deployment tests more robust.  

We apologize for the service interruption, and ask that you contact us by emailing customer-service@fogcreek.com is you have any questions.  

  

All Service are Up!

All maintenance has been completed, and there are not any known problems with FogBugz On Demand or Copilot.

Upcoming FogBugz On Demand Maintenance: March 29, 2009

FogBugz On Demand will be temporarily taken offline on March 29, 2009 at 4 AM GMT until 6 AM GMT in order to perform maintenance.

We're happy to announce that we will be significantly increasing the resources on our back end servers, giving our existing customers more headroom.  

As always, we will post here when the maintenance has been completed.

013 176 952 746

We've had several users call in saying they're getting the same invitation code in their helper no matter what they do.  The invitation code is always 013 176 952 746 and does not connect.  This is a non-working invitation code we use for testing.  We have recycled our web server and it seems to have alleviated the issue.  If you have downloaded a helper with this invitation code, please delete it and download a new helper.  If you have any difficulty, you please let us know by submitting a support ticket.

Copilot Connection Failures

Customers may be unable to establish Copilot connections right now. We're looking into it, and will post as more information is available.